{"id":12872,"date":"2023-04-25T17:21:05","date_gmt":"2023-04-25T15:21:05","guid":{"rendered":"https:\/\/technews.al\/?p=12872"},"modified":"2023-04-25T17:21:15","modified_gmt":"2023-04-25T15:21:15","slug":"studimet-tregojne-se-ai-po-rrit-produktivitetin-e-punonjeseve-ne-fushen-e-sherbimit-ndaj-klientit","status":"publish","type":"post","link":"https:\/\/technews.al\/?p=12872","title":{"rendered":"Studimet tregojn\u00eb se AI po rrit produktivitetin e punonj\u00ebs\u00ebve n\u00eb fush\u00ebn e Sh\u00ebrbimit ndaj Klientit"},"content":{"rendered":"\n<p>Nj\u00eb studim i fundit nga Byroja Komb\u00ebtare e K\u00ebrkimeve Ekonomike ka zbuluar se chatbot-et e AI mund t\u00eb p\u00ebrmir\u00ebsojn\u00eb p\u00ebrvoj\u00ebn e klientit, t\u00eb reduktojn\u00eb k\u00ebrkesat p\u00ebr nd\u00ebrhyrje menaxheriale dhe t\u00eb p\u00ebrmir\u00ebsojn\u00eb qendrueshm\u00ebrin\u00eb e punonj\u00ebsve n\u00eb industrin\u00eb e sh\u00ebrbimit ndaj klientit.<\/p>\n\n\n\n<p>Studimi analizoi rezultatet e nj\u00eb chatbot-i t\u00eb bazuar n\u00eb AI n\u00eb industrin\u00eb e sh\u00ebrbimit t\u00eb klientit, ku u vu re nj\u00eb rritje prej 14% n\u00eb \u00e7\u00ebshtjet e zgjidhura n\u00eb or\u00eb. Ndikimi ishte m\u00eb i r\u00ebnd\u00ebsish\u00ebm p\u00ebr punonj\u00ebsit fillestar\u00eb dhe ato me aft\u00ebsi t\u00eb ul\u00ebta, pasi modeli i AI shp\u00ebrndan njohuri praktike dhe i ndihmon pun\u00ebtor\u00ebt e rinj t\u00eb marrin m\u00eb shum\u00eb informacion. Studimi arriti n\u00eb konkluzionin se rekomandimet e AI arrinin t\u00eb ndihmonin punonj\u00ebsit me aft\u00ebsi t\u00eb ul\u00ebta p\u00ebr t\u00eb komunikuar m\u00eb mir\u00eb me klient\u00ebt.<\/p>\n\n\n\n<p>Udh\u00ebheq\u00ebsit e industris\u00eb kan\u00eb deklaruar se ndikimi i AI n\u00eb produktivitet sapo ka filluar t\u00eb ndihet. Profesionist\u00ebt q\u00eb mund t\u00eb shfryt\u00ebzojn\u00eb aft\u00ebsit\u00eb e modeleve gjuh\u00ebsore, t\u00eb tilla si GPT-4 e OpenAI, padyshim do t\u00eb fitojn\u00eb nj\u00eb avantazh konkurrues ndaj atyre q\u00eb nuk p\u00ebrshtaten me k\u00ebto p\u00ebrparime t\u00eb fundit. Organizatat progresive do t\u00eb p\u00ebrdorin AI p\u00ebr t\u00eb zhbllokuar potencialin e plot\u00eb t\u00eb fuqis\u00eb pun\u00ebtore t\u00eb tyre, nd\u00ebrsa kompanit\u00eb regresive mund t\u00eb zgjedhin t\u00eb eliminojn\u00eb pozicione t\u00eb ndryshme n\u00eb p\u00ebrgjigje t\u00eb automatizimit.<\/p>\n\n\n\n<p>Profesionist\u00ebt duhet t\u00eb punojn\u00eb me AI &#8220;si nj\u00eb bashk\u00eb-pilot&#8221;, thot\u00eb Cliff Jurkiewicz, Z\u00ebvend\u00ebs President i Strategjis\u00eb Globale p\u00ebr Phenom. Rreziku i n\u00ebnvler\u00ebsimit t\u00eb aft\u00ebsive p\u00ebr t\u00eb punuar me AI-t\u00eb mund t\u00eb jet\u00eb shum\u00eb i ngjash\u00ebm me rezistenc\u00ebn ndaj nj\u00eb kompjuteri personal mbi nj\u00eb makin\u00eb shkrimi. N\u00eb nj\u00eb moment t\u00eb m\u00ebvonsh\u00ebm, kjo teknologji do t\u00eb b\u00ebhet thelb\u00ebsore p\u00ebr pun\u00ebn e dikujt. P\u00ebrqafimi i saj me p\u00ebrgjegj\u00ebsi n\u00eb fillim do t\u00eb thot\u00eb nj\u00eb avantazh kur aft\u00ebsit\u00eb n\u00eb p\u00ebrdorimin e teknologjis\u00eb b\u00ebhen t\u00eb nevojshme.<\/p>\n\n\n\n<p>Organizatat duhet t\u00eb adoptojn\u00eb nj\u00eb qasje t\u00eb balancuar p\u00ebr zbatimin e AI duke kombinuar fuqin\u00eb e teknologjis\u00eb me intuit\u00ebn, ekspertiz\u00ebn dhe gjykimin njer\u00ebzor, thot\u00eb Jurkiewicz.<\/p>\n\n\n\n<p>Si p\u00ebrfundim, nd\u00ebrsa zhvillimet aktuale t\u00eb AI nuk p\u00ebrkthehen domosdoshm\u00ebrisht n\u00eb rritje t\u00eb produktivitetit, ose rritje t\u00eb t\u00eb ardhurave, p\u00ebrdorimi i AI tashm\u00eb po \u00e7on n\u00eb p\u00ebrfitime n\u00eb industri t\u00eb ndryshme, si sh\u00ebrbimi ndaj klientit dhe marketingu. Nd\u00ebrsa profesionist\u00ebt vazhdojn\u00eb t\u00eb shfryt\u00ebzojn\u00eb aft\u00ebsit\u00eb e modeleve t\u00eb inteligjenc\u00ebs artificiale, ndikimi n\u00eb produktivitet pritet t\u00eb rritet dhe organizatat q\u00eb p\u00ebshtaten m\u00eb shpejt me k\u00ebto ndryshime do t\u00eb ken\u00eb nj\u00eb avantazh konkurrues ndaj atyre q\u00eb nuk e b\u00ebjn\u00eb k\u00ebt\u00eb. Megjithat\u00eb, \u00ebsht\u00eb thelb\u00ebsore t\u00eb adoptohet nj\u00eb qasje e ekuilibruar duke kombinuar forc\u00ebn e teknologjis\u00eb me intuit\u00ebn, ekspertiz\u00ebn dhe gjykimin njer\u00ebzor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nj\u00eb studim i fundit nga Byroja Komb\u00ebtare e K\u00ebrkimeve Ekonomike ka zbuluar se chatbot-et e AI mund t\u00eb p\u00ebrmir\u00ebsojn\u00eb p\u00ebrvoj\u00ebn e klientit, t\u00eb reduktojn\u00eb k\u00ebrkesat p\u00ebr nd\u00ebrhyrje menaxheriale dhe t\u00eb p\u00ebrmir\u00ebsojn\u00eb qendrueshm\u00ebrin\u00eb e punonj\u00ebsve n\u00eb industrin\u00eb e sh\u00ebrbimit ndaj klientit. Studimi analizoi rezultatet e nj\u00eb chatbot-i t\u00eb bazuar n\u00eb AI n\u00eb industrin\u00eb e sh\u00ebrbimit t\u00eb<\/p>\n","protected":false},"author":4,"featured_media":12874,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[40],"class_list":{"0":"post-12872","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tech","8":"tag-featured"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Studimet tregojn\u00eb se AI po rrit produktivitetin e punonj\u00ebs\u00ebve n\u00eb fush\u00ebn e Sh\u00ebrbimit ndaj Klientit - Technews.al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/technews.al\/?p=12872\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Studimet tregojn\u00eb se AI po rrit produktivitetin e punonj\u00ebs\u00ebve n\u00eb fush\u00ebn e Sh\u00ebrbimit ndaj Klientit - Technews.al\" \/>\n<meta property=\"og:description\" content=\"Nj\u00eb studim i fundit nga Byroja Komb\u00ebtare e K\u00ebrkimeve Ekonomike ka zbuluar se chatbot-et e AI mund t\u00eb p\u00ebrmir\u00ebsojn\u00eb p\u00ebrvoj\u00ebn e klientit, t\u00eb reduktojn\u00eb k\u00ebrkesat p\u00ebr nd\u00ebrhyrje menaxheriale dhe t\u00eb p\u00ebrmir\u00ebsojn\u00eb qendrueshm\u00ebrin\u00eb e punonj\u00ebsve n\u00eb industrin\u00eb e sh\u00ebrbimit ndaj klientit. 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