{"id":27819,"date":"2026-09-08T10:20:28","date_gmt":"2026-09-08T09:20:28","guid":{"rendered":"https:\/\/technews.al\/?p=27819"},"modified":"2026-09-08T10:20:29","modified_gmt":"2026-09-08T09:20:29","slug":"a-do-ti-zhduke-inteligjenca-artificiale-call-center-at-ne-shqiperi","status":"publish","type":"post","link":"https:\/\/technews.al\/?p=27819","title":{"rendered":"A do t\u2019i zhduk\u00eb Inteligjenca artificiale call center-at n\u00eb Shqip\u00ebri?"},"content":{"rendered":"\n<p>P\u00ebr m\u00eb shum\u00eb se dy dekada,&nbsp;<strong>call center-at kan\u00eb qen\u00eb nj\u00eb nga portat m\u00eb t\u00eb lehta drejt tregut t\u00eb pun\u00ebs p\u00ebr t\u00eb rinjt\u00eb shqiptar\u00eb<\/strong>. Njohja e italishtes, anglishtes apo gjermanishtes, kostot konkurruese t\u00eb pun\u00ebs dhe af\u00ebrsia me tregjet europiane e kthyen Shqip\u00ebrin\u00eb n\u00eb nj\u00eb destinacion t\u00eb r\u00ebnd\u00ebsish\u00ebm p\u00ebr sh\u00ebrbimet BPO.<\/p>\n\n\n\n<p>Sipas raportit Western Balkans 2026 t\u00eb ABSL, n\u00eb Shqip\u00ebri num\u00ebrohen\u00a0<strong>mbi 9,000 t\u00eb pun\u00ebsuar vet\u00ebm n\u00eb contact center<\/strong>, nd\u00ebrsa gjuh\u00ebt kryesore t\u00eb p\u00ebrdorura jan\u00eb italishtja, anglishtja dhe gjermanishtja. Nd\u00ebrkoh\u00eb, t\u00eb dh\u00ebnat e AIDA-s e vendosin numrin e profesionist\u00ebve n\u00eb sektorin m\u00eb t\u00eb gjer\u00eb ICT-BPO n\u00eb mbi 27 mij\u00eb.<\/p>\n\n\n\n<p>Por pik\u00ebrisht modeli q\u00eb e b\u00ebri Shqip\u00ebrin\u00eb t\u00ebrheq\u00ebse p\u00ebr outsourcing po p\u00ebrballet me nj\u00eb konkurrent q\u00eb nuk ka nevoj\u00eb p\u00ebr zyr\u00eb, pushime apo turne nate:&nbsp;<strong>Voice AI<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI tashm\u00eb mund t&#8217;i p\u00ebrgjigjet telefonit<\/h2>\n\n\n\n<p>Chatbot-et e para ishin relativisht t\u00eb thjeshta. Por gjenerata e re e&nbsp;<strong>AI voice agents<\/strong>&nbsp;mund t\u00eb zhvilloj\u00eb biseda n\u00eb koh\u00eb reale, t\u00eb kuptoj\u00eb k\u00ebrkes\u00ebn e klientit dhe t\u00eb p\u00ebrdor\u00eb informacionin e kompanis\u00eb p\u00ebr t\u00eb dh\u00ebn\u00eb p\u00ebrgjigje. N\u00eb kombinim me sisteme t\u00eb tjera, nj\u00eb agjent AI mund t\u00eb kontrolloj\u00eb nj\u00eb porosi, t\u00eb ndryshoj\u00eb nj\u00eb rezervim, t\u00eb regjistroj\u00eb nj\u00eb ankes\u00eb apo t&#8217;ia kaloj\u00eb rastin nj\u00eb operatori njer\u00ebzor kur problemi b\u00ebhet m\u00eb kompleks.<\/p>\n\n\n\n<p>Kjo e b\u00ebn customer service nj\u00eb nga fushat ku ndikimi i AI pritet t\u00eb ndihet fort. Organizata Nd\u00ebrkomb\u00ebtare e Pun\u00ebs (ILO) thekson se punonj\u00ebsit e sh\u00ebrbimit ndaj klientit jan\u00eb mes profesioneve ku AI mund t\u00eb automatizoj\u00eb nj\u00eb pjes\u00eb t\u00eb konsiderueshme t\u00eb detyrave, nd\u00ebrsa zhvillimi i teknologjis\u00eb mund t\u00eb rris\u00eb m\u00eb tej rrezikun e automatizimit t\u00eb disa roleve.<\/p>\n\n\n\n<p>P\u00ebr nj\u00eb kompani europiane q\u00eb sot transferon mij\u00ebra telefonata drejt nj\u00eb call center-i n\u00eb Shqip\u00ebri, pyetja ekonomike b\u00ebhet e pashmangshme:&nbsp;<strong>n\u00ebse nj\u00eb pjes\u00eb e telefonatave mund t\u00eb kryhen nga AI, sa operator\u00eb njer\u00ebzor\u00eb do t\u00eb nevojiten n\u00eb t\u00eb ardhmen?<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lexo edhe:<a href=\"https:\/\/technews.al\/?p=27605\"> Franca i thot\u00eb \u201cmjaft\u201d telefonatave t\u00eb pad\u00ebshiruara nga Call Center, gjoba p\u00ebr ata q\u00eb shkelin rregullat<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Shqip\u00ebria mund ta ndiej\u00eb m\u00eb shum\u00eb se vendet e tjera<\/h2>\n\n\n\n<p>Rreziku p\u00ebr Shqip\u00ebrin\u00eb lidhet me struktur\u00ebn e industris\u00eb. Avantazhi tradicional ka qen\u00eb nj\u00eb kombinim i\u00a0<strong>fuqis\u00eb pun\u00ebtore relativisht konkurruese dhe numrit t\u00eb madh t\u00eb personave q\u00eb flasin gjuh\u00eb t\u00eb huaja<\/strong>. AIDA e konsideron Shqip\u00ebrin\u00eb nj\u00eb destinacion t\u00eb r\u00ebnd\u00ebsish\u00ebm europian p\u00ebr ICT-BPO dhe identifikon Italin\u00eb, Gjermanin\u00eb, Franc\u00ebn, Spanj\u00ebn, Austrin\u00eb, Zvicr\u00ebn dhe Mbret\u00ebrin\u00eb e Bashkuar nd\u00ebr tregjet e klient\u00ebve. <\/p>\n\n\n\n<p>AI mund ta dob\u00ebsoj\u00eb gradualisht pik\u00ebrisht k\u00ebt\u00eb avantazh. Nj\u00eb agjent zanor nuk ka nevoj\u00eb t\u00eb gjendet fizikisht n\u00eb Itali apo Shqip\u00ebri dhe sistemet shum\u00ebgjuh\u00ebshe mund t\u00eb komunikojn\u00eb n\u00eb disa gjuh\u00eb nga e nj\u00ebjta platform\u00eb.<\/p>\n\n\n\n<p>Nd\u00ebrkoh\u00eb, sektori shqiptar kishte nisur t\u00eb ndryshonte edhe p\u00ebrpara bumit aktual t\u00eb AI. Raportime t\u00eb vitit 2025 flisnin p\u00ebr nj\u00eb r\u00ebnie t\u00eb ndjeshme t\u00eb numrit t\u00eb punonj\u00ebsve n\u00eb call center krahasuar me kulmin e industris\u00eb, megjith\u00ebse kompanit\u00eb italiane vazhdonin t\u00eb shfaqnin interes p\u00ebr tregun shqiptar p\u00ebr shkak t\u00eb fuqis\u00eb pun\u00ebtore me eksperienc\u00eb dhe njohjes s\u00eb italishtes. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Por kjo nuk do t\u00eb thot\u00eb se 9,000 vende pune do t\u00eb zhduken<\/h2>\n\n\n\n<p>K\u00ebtu duhet b\u00ebr\u00eb nj\u00eb dallim i r\u00ebnd\u00ebsish\u00ebm.&nbsp;<strong>AI automatizon detyra m\u00eb leht\u00eb sesa profesione t\u00eb t\u00ebra.<\/strong><\/p>\n\n\n\n<p>Nj\u00eb telefonat\u00eb standarde p\u00ebr t\u00eb pyetur ku ndodhet nj\u00eb porosi \u00ebsht\u00eb shum\u00eb m\u00eb e leht\u00eb p\u00ebr t&#8217;u automatizuar sesa nj\u00eb klient i zem\u00ebruar q\u00eb k\u00ebrkon zgjidhjen e nj\u00eb problemi kompleks, nj\u00eb negociat\u00eb shitjeje apo nj\u00eb rast ku duhet marr\u00eb nj\u00eb vendim q\u00eb nuk ndodhet n\u00eb procedurat standarde.<\/p>\n\n\n\n<p>ILO vler\u00ebson se rreth\u00a0<strong>nj\u00eb n\u00eb kat\u00ebr vende pune n\u00eb bot\u00eb ka nj\u00ebfar\u00eb ekspozimi ndaj inteligjenc\u00ebs artificiale gjeneruese<\/strong>, por thekson se rezultati m\u00eb i mundsh\u00ebm p\u00ebr shumic\u00ebn e profesioneve \u00ebsht\u00eb\u00a0<strong>transformimi i pun\u00ebs dhe jo zhdukja e saj e plot\u00eb<\/strong>.<\/p>\n\n\n\n<p>Kjo mund t\u00eb jet\u00eb edhe e ardhmja e call center-ave shqiptar\u00eb.<\/p>\n\n\n\n<p>N\u00eb vend q\u00eb nj\u00eb operator t\u00eb zhvilloj\u00eb 100 telefonata t\u00eb thjeshta gjat\u00eb dit\u00ebs, AI mund t\u00eb trajtoj\u00eb kontaktet rutin\u00eb, nd\u00ebrsa punonj\u00ebsi merret vet\u00ebm me 20 apo 30 rastet q\u00eb k\u00ebrkojn\u00eb nd\u00ebrhyrje njer\u00ebzore. Produktiviteti rritet, por nj\u00ebkoh\u00ebsisht kompania mund t\u00eb ket\u00eb nevoj\u00eb p\u00ebr m\u00eb pak operator\u00eb p\u00ebr t\u00eb p\u00ebrballuar t\u00eb nj\u00ebjtin volum klient\u00ebsh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nga \u201coperator call center-i\u201d te \u201cAI supervisor\u201d<\/h2>\n\n\n\n<p>Ndryshimi mund t\u00eb krijoj\u00eb edhe role t\u00eb reja. Call center-i i s\u00eb ardhmes mund t\u00eb ket\u00eb m\u00eb pak njer\u00ebz q\u00eb thjesht lexojn\u00eb nj\u00eb script dhe m\u00eb shum\u00eb punonj\u00ebs q\u00eb&nbsp;<strong>mbik\u00ebqyrin agjent\u00ebt AI, kontrollojn\u00eb cil\u00ebsin\u00eb e p\u00ebrgjigjeve, trajtojn\u00eb rastet komplekse, analizojn\u00eb t\u00eb dh\u00ebnat dhe nd\u00ebrhyjn\u00eb kur automatizimi d\u00ebshton<\/strong>.<\/p>\n\n\n\n<p>Pik\u00ebrisht k\u00ebtu mund t\u00eb jet\u00eb edhe mund\u00ebsia p\u00ebr Shqip\u00ebrin\u00eb. N\u00eb vend q\u00eb industria t\u00eb konkurroj\u00eb vet\u00ebm me kosto t\u00eb ul\u00ebt dhe njohje t\u00eb italishtes, kompanit\u00eb shqiptare BPO mund t\u00eb kalojn\u00eb drejt sh\u00ebrbimeve me vler\u00eb m\u00eb t\u00eb lart\u00eb: teknologji, analiza t\u00eb t\u00eb dh\u00ebnave, shitje komplekse, customer experience dhe menaxhim t\u00eb sistemeve AI.<\/p>\n\n\n\n<p>Nj\u00eb studim i ILO i publikuar n\u00eb 2026 mbi 135 vende arrin n\u00eb nj\u00eb p\u00ebrfundim t\u00eb ngjash\u00ebm: ekonomit\u00eb n\u00eb zhvillim mund t\u00eb ken\u00eb ekspozim m\u00eb t\u00eb ul\u00ebt ndaj automatizimit total, por potencial t\u00eb konsideruesh\u00ebm p\u00ebr p\u00ebrdorimin e AI si mjet q\u00eb\u00a0<strong>rrit produktivitetin e punonj\u00ebsve<\/strong>. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Call center-i nuk do t\u00eb zhduket, por puna brenda tij mund t\u00eb ndryshoj\u00eb rr\u00ebnj\u00ebsisht<\/h2>\n\n\n\n<p>Pyetja p\u00ebr Shqip\u00ebrin\u00eb, pra, nuk \u00ebsht\u00eb thjesht n\u00ebse AI do t&#8217;i mbyll\u00eb call center-at. M\u00eb e r\u00ebnd\u00ebsishme \u00ebsht\u00eb&nbsp;<strong>sa shpejt kompanit\u00eb dhe punonj\u00ebsit shqiptar\u00eb do t\u00eb p\u00ebrshtaten me nj\u00eb industri ku nj\u00eb pjes\u00eb e telefonatave nuk do t\u00eb b\u00ebhen m\u00eb nga njer\u00ebzit<\/strong>.<\/p>\n\n\n\n<p>Pun\u00ebt m\u00eb t\u00eb p\u00ebrs\u00ebritshme dhe t\u00eb standardizuara jan\u00eb m\u00eb t\u00eb ekspozuara. Nd\u00ebrsa aft\u00ebsit\u00eb njer\u00ebzore si negocimi, empatia, zgjidhja e problemeve komplekse dhe menaxhimi i klient\u00ebve t\u00eb v\u00ebshtir\u00eb mund t\u00eb b\u00ebhen edhe m\u00eb t\u00eb vlefshme.<\/p>\n\n\n\n<p>P\u00ebr mij\u00ebra t\u00eb rinj shqiptar\u00eb q\u00eb deri dje mendonin se&nbsp;<strong>nj\u00eb gjuh\u00eb e huaj ishte e mjaftueshme p\u00ebr t\u00eb siguruar nj\u00eb vend pune n\u00eb call center<\/strong>, mesazhi i epok\u00ebs s\u00eb AI po ndryshon: gjuha vazhdon t\u00eb jet\u00eb avantazh, por s\u00eb shpejti mund t\u00eb mos jet\u00eb m\u00eb e mjaftueshme.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>P\u00ebr m\u00eb shum\u00eb se dy dekada,&nbsp;call center-at kan\u00eb qen\u00eb nj\u00eb nga portat m\u00eb t\u00eb lehta drejt tregut t\u00eb pun\u00ebs p\u00ebr t\u00eb rinjt\u00eb shqiptar\u00eb. Njohja e italishtes, anglishtes apo gjermanishtes, kostot konkurruese t\u00eb pun\u00ebs dhe af\u00ebrsia me tregjet europiane e kthyen Shqip\u00ebrin\u00eb n\u00eb nj\u00eb destinacion t\u00eb r\u00ebnd\u00ebsish\u00ebm p\u00ebr sh\u00ebrbimet BPO. Sipas raportit Western Balkans 2026 t\u00eb<\/p>\n","protected":false},"author":4,"featured_media":27820,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[40],"class_list":{"0":"post-27819","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tech","8":"tag-featured"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A do t\u2019i zhduk\u00eb Inteligjenca artificiale call center-at n\u00eb Shqip\u00ebri? - Technews.al<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/technews.al\/?p=27819\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A do t\u2019i zhduk\u00eb Inteligjenca artificiale call center-at n\u00eb Shqip\u00ebri? - Technews.al\" \/>\n<meta property=\"og:description\" content=\"P\u00ebr m\u00eb shum\u00eb se dy dekada,&nbsp;call center-at kan\u00eb qen\u00eb nj\u00eb nga portat m\u00eb t\u00eb lehta drejt tregut t\u00eb pun\u00ebs p\u00ebr t\u00eb rinjt\u00eb shqiptar\u00eb. Njohja e italishtes, anglishtes apo gjermanishtes, kostot konkurruese t\u00eb pun\u00ebs dhe af\u00ebrsia me tregjet europiane e kthyen Shqip\u00ebrin\u00eb n\u00eb nj\u00eb destinacion t\u00eb r\u00ebnd\u00ebsish\u00ebm p\u00ebr sh\u00ebrbimet BPO. 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Njohja e italishtes, anglishtes apo gjermanishtes, kostot konkurruese t\u00eb pun\u00ebs dhe af\u00ebrsia me tregjet europiane e kthyen Shqip\u00ebrin\u00eb n\u00eb nj\u00eb destinacion t\u00eb r\u00ebnd\u00ebsish\u00ebm p\u00ebr sh\u00ebrbimet BPO. 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